About us

We believe in great outsourced customer support made simple

As with any other startup, it all began with an idea and the feeling there was something missing. We felt it was difficult to find an adequate solution when it came to outsourcing customer service for Shopify App Developers. With the level of expertise and specialization required, the existing solutions in the market were often unsuitable, or could lead to a long and tiresome process.


The Support Heroes give Shopify Partners a great customer support solution. We can do this because our team is experienced and trained specifically to support Shopify Apps. This means less hassle for you, and greater productivity.


Our Values, Our Superpowers!


We believe in being curious, being creative and resourceful, always striving to learn new things.


Always quality over quantity, being both efficient and effective in everything we do.


We celebrate honesty and doing things the right way


We are a team and everyone has a voice. We trust, value and take care of each other.


We promote a service-oriented and customer-centric culture in our team, we focus on the customer's needs and best experience.