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Tired of answering tickets?
When you’re an app developer, you need to focus on growing your business, but sometimes you might find yourself with an influx of support tickets that can take you away from your main goal and start consuming a lot of your valuable time.
We know that customer support is critical in terms of customer retention, satisfaction and rating and all this can eventually impact a company’s profitability and survival. But we also know that implementing a proper way to handle your tickets is difficult and time-consuming.
What we do
You need someone that understands your business and can provide you with the right solution.
We have created The Support Heroes with the goal of making outsourced customer service a straightforward option for Shopify App Developers.
We can help you build and manage a customer service infrastructure with a tiered support team capable of accurately answering most of your support tickets so that you can focus on your core competences.
We will put all our expertise and resources at your service to help you grow your business by offering an excellent support for your apps, and documentation for both merchants and support agents, which will help them solve the most common issues with minimal effort.
We go beyond customer service. Your success is our success. Let's grow together.