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Tired of answering tickets?
When you’re an app developer, you need to focus on growing your business, but sometimes you might find yourself with an influx of support tickets that can take you away from your main goal and start consuming a lot of your valuable time.
We know that customer support is critical in terms of customer retention, satisfaction and rating and all this can eventually impact a company’s profitability and survival. But we also know that implementing a proper way to handle your tickets is difficult and time-consuming.
What we do
We specialize in providing outsourced customer support services for Shopify App Developers. All our support agents are trained in customer service and have extensive Shopify knowledge.
We can help you build and manage a customer service infrastructure with a tiered support team capable of accurately answering most of your support tickets so that you can focus on your core competences.
You get a complete support operation with no hidden costs. Team management, infrastructure, quality analysis and training are all included.
We will put all our expertise and resources at your service to help you grow your business by offering an excellent support for your apps, and documentation for both merchants and support agents, which will help them solve the most common issues with minimal effort.
We go beyond customer service. Your success is our success. Let's grow together.
Trusted by some of the top and most successful app developers in Shopify
We can adapt to any Help Desk software or ticketing system you have
We have experience with: