Choose what works for you
With Tier 1 support you'll get a team of at least five agents plus a team lead, who will be your direct point of contact. We'll reply to tickets via email and chat, create documentation for your app(s) when needed, and take care of team management, training, and quality control.
With Tier 2 support you’ll get a team of at least three agents, a team lead, and everything else mentioned above.
Tier 1 will be 24/7, while Tier 2 will be 24/5, including some hours of coverage during the weekends.